Consumer grade is the floor. Not the finish line.
Every HR leader is trying to deliver a consumer grade employee experience. None of them are aiming high enough.
Emplify helps the executives who own employee service decide what to build for their workforce, before they spend a dollar building it. That is the work the market leaves undone.
A procedure was approved. The bill to the insurer went unpaid, because a process broke down between payroll, benefits and a vendor. She learned this in a hospital billing office, days before the surgery.
No SLA was missed. No ticket aged out. Every operational measure said the system worked. It did not fail on any dashboard. It failed the one person it existed to serve.
“A system can work perfectly and still fail the people it was built for.”
More Human, the conclusion
The bill is already being paid. Quietly.
$438B
lost to disengagement each year, with global engagement stuck near 21 percent.
$42M
a year in cost of inaction at one 6,000-person firm, using only its own data.
$4M
a year in technology friction alone at a 2,000-employee company.
2 hrs
a day a manager of twelve loses to friction that never files a single ticket.
Forget what it costs to fix the current state. Ask what it is costing not to.
Industry figures cited in More Human, drawn from published research. Not Emplify results. Closing reframe: chapter 7.
Five practices, one operating model.
The ceiling is real. And reachable.
−35 → +74
IBM AskHR
HR net promoter score. 11.5 million interactions a year, 94 percent resolved without a person. Support tickets down 75 percent.
2 hrs → 0
Estonia
Caseworker time per parental-benefit case. The application was eliminated. Satisfaction runs 9.8 out of 10.
< 10%
Airbnb
Attrition, held in a high-turnover industry, by designing the employee journey with product rigor.
Named, published examples cited in More Human, chapters 2 and 3. These are industry results, not Emplify’s own client work.
“AI should deepen our ability to care for people, not distance us from them.”
More Human, chapter 4
Not one firm. A network of the best.
Emplify is a network of specialist firms and operators. Clients get senior depth across HR operations, payroll, ServiceNow and controllership at once, without the staffing pyramid a single firm has to sell.
Practitioners, every seat
The person in the room has done the job, not just studied it.
Specialists, not generalists
Each firm goes deep in one domain, so nothing gets a junior's best guess.
Depth at scale
We assemble the right firms for the problem, and step back when it is solved.
Start with the conversation.
One call, no deck. Bring the problem you keep re-litigating and we will tell you whether we are the right people to help you.
Book a consultation →