For the executives who own employee service.
Keynotes and boardroom sessions for CHROs, COOs and their leadership teams. On why consumer grade is the wrong benchmark for the people inside your company, and what a higher standard demands. Drawn from the argument in More Human and twenty-five years running the function.
Enquire about a date →Meet Melisa, and the argument behind More Human
A short introduction to the work: twenty-five years inside HR operations, payroll and service delivery, and why the book argues that consumer grade is the floor rather than the finish line.
More keynotes and podcast conversations are added to the channel as they are recorded.
Grounded in the argument and frameworks of More Human. Each adapts to keynote, panel, roundtable or podcast, and to HR, Future of Work, leadership or AI-focused audiences.
The experience gap: why employees deserve more than they are getting
The opening argument. Employees deserve more than consumer grade at work, not less, because the moments where they engage with their organization carry more gravity than almost any consumer interaction. What the gap costs, what closing it requires, and why it is a leadership accountability question.
Best for HR leaders and business executives
What transformation actually requires: vision, governance, and the discipline to hold both
Most HR transformations deliver on paper and erode in practice. What the organizations that sustain it do differently: a target-state vision teams can build toward, governing for outcomes rather than activity, and holding the structure together through leadership change, budget pressure and platform shifts.
Best for executive leadership forums and CHRO roundtables
Why AI deployments in HR fail before a single line of code is written
AI adoption in HR succeeds or fails on whether the employee experience foundation is in place first, not the technology. The evidence for where AI works, and what leaders need to build before they deploy. Honest, and grounded in what the research says rather than vendor narratives.
Best for HR Tech and AI & Future of Work audiences
Designing for the employee, not the system: what consumer grade gets wrong
Most organizations design HR services from the inside out, for operational efficiency rather than for the person navigating them. What designing from the employee’s experience outward looks like, what co-creation reveals that internal teams miss, and how to use journey mapping as a diagnostic rather than a documentation exercise.
Best for service delivery and employee experience practitioners
The conditions that make experience possible: a leader’s diagnostic
Great employee experience happens because the right conditions exist, not because an organization cares. A practical diagnostic for leaders: which conditions are strong enough to sustain the experience they want to deliver, which are quietly undermining it, and what to do about the gap before the next investment is made.
Best for leadership forums and roundtables; strong as a workshop
Conversations and episodes are on YouTube for now. As the podcast grows, Spotify and Apple links will join it here.