Unlocking Success with ServiceNow HRSD: Recommendations and Getting Started the BEST Way

In today's fast-paced business environment, leveraging the right tools and strategies is crucial for achieving operational excellence. At Emplify Consulting, we have identified some recommendations that can significantly enhance your outcomes as you implement ServiceNow HRSD. Let's dive into these insights and explore how you can get started the BEST way.

Recommendations for Better Outcomes

To achieve better outcomes, we recommend the following strategies:

• Be Clear on Your Vision Before taking any action, ensure you have a clear operational vision that aligns with both your HR and organizational goals. This vision should also include your business objectives and the measures of success.

• Develop Your 'Better Together Philosophy': Decide before your start how you will leverage ServiceNow in your Tech Stack.  The criteria you determine here will simplify decision making during the implementation and all along your ServiceNow ownership journey.

• Crawl Before You Walk and then Run: Take a phased approach to implementation, starting with the basics and gradually expanding.  Get Case and Knowledge working before moving on to the more sophisticated solutions.

• Take Time for Quality: Take your time to do things right.  A done well foundational implementation (Case, Employee Center, Knowledge, and Employee Relations) will take 20 - 25 weeks.

• Focus on What Makes Your Company Unique: Your System Implementer will handle the technology side of things. Your job is to focus on what makes your company unique. This includes your knowledge, change management, portal, HR services, notifications, and other elements that employees will interact with the most. These should showcase the best aspects of your organization.

• Adopt an Employee-Centric Design Approach: When creating your engagement layer, focus on what employees need. For instance, structure your knowledge and taxonomy in a way that is easy for employees to understand and interact with, avoiding complex HR jargon.

• Assemble the Right Team: Ensure you have the right functional team on board to build your knowledge, manage your project, provide requirements etc.  If you don’t have them, hire them.  There are plenty of available contract resources out there.  (PS.  We can help if needed.)

• Plan Post Go-Live System Support: Ensure you have a post go live support team within HR Tech, IT or your implementor to continue evolving and taking live more functionality.  Full utilization of the platform is a journey.  You are paying for it, why not use it.

• Prepare to Run Your Operation Differently: Before launching, think about how you'll manage your operations with the new insights you'll gained. You'll need to set new expectations and possibly reorganize your team. Further, while you can use pre-built dashboards, you might also need to create custom ones to fit your needs. Identify your key metrics and set them up early. Finally, introduce your new ways of working to your team as you train and go live.

Get Started the BEST Way

To set yourself up for success from the start, follow these BEST practices:

• Bring in Strategic Advisory: Engage with experts (like Emplify Consulting) who can provide strategic guidance and insights to ensure that you start well and arrive at the outcomes that you desire.

• Ensure Strong Internal Project Management: Ensure you have the right person to lead your project.  If you don’t have someone who is experienced in Enterprise level implementations, hire them.  Again, we can help.

• Select Your System Implementer Carefully: Choose an implementation partner with a proven track record and the right expertise.  There are many out there who do great work.  Be sure to focus on scope alignment and require the ability to meet and select the team members assigned to your project.

• Tackle Your Knowledge Early: In case I haven’t said it enough, start early with your knowledge.  It will be the foundation for all your future self-service success as well as your ability to get to the truly innovative Generative AI Solutions that ServiceNow has available through NowAssist.

By following these recommendations and BEST practices, you can unlock the full potential of ServiceNow HRSD and drive meaningful improvements in your organization's HR operations.

Reach out if you want to learn more about how Emplify Consulting can help you get from ideation to implementation.  You can find us on LinkedIn or at www.emplifyconsulting.com.